How Do I Return an Item?
Review our return policy.
Can I Cancel My Order?
In order to provide our customers with the best shopping experience, our systems are automated therefore orders cannot be cancelled after they are placed.
What Should I Do If I Received the Wrong Order or My Order Was Defective?
We apologize that you received the wrong item or a defective product. Please reach out to us via our return process.
How Long Will it Take to Receive My Refund?
Credit card refunds can typically take 3-7 business days to appear on your account (depending on your bank). Your credit will appear against your original form of payment
I Haven’t Received My Order. How Can I Check the Status?
If you are unable to login or would like to check the status of your order please email us.
support@palmbeachbeaute.com
I Can’t Find My Order Confirmation Email to Check the Status. What Can I do?
You can check the status of your order by emailing us. Please also check your SPAM or JUNK folder in your email account to see if the order confirmation email is there.
I Am Unable to Place an Order Because You Don’t Ship to My Country. What Can I Do?
We apologize that we currently only offer shipping to the 48 continental United States.
My Order is on Hold. Why is it on Hold and What Can I Do?
In order to ensure a safe shopping experience we may place an order on hold and ask our customers to confirm specific information. Please refer to the email we sent you and provide us with the requested information in order to continue processing your order.
Is it Safe to Use a Credit Card on Your Site?
Yes, Palmbeachbeaute.com takes the security of our customers’ information very seriously. We do not store or process credit card details on our site. All payments are securely processed through Stripe, which uses advanced encryption and security measures to protect your transaction. Our website is secured with SSL technology to ensure a safe shopping experience.
How Do I Unsubscribe From Your Newsletter List?
You can unsubscribe from our mailing list by emailing us at support@palmbeachbeaute.com
My Email Address Has Changed. How Do I Update My Email?
If you had previously created a web account with us, log in and change your email address. Otherwise please register to create a new account with your new email address.
Do You Offer Samples?
At this time, we do not offer samples.
Why did my fragrance arrive without a box?
Some of our products are sold unboxed by design. Our product page photos show exactly what ships, so check there to confirm. Every unboxed item is brand new, factory sealed, and completely unused.
Where Can I Purchase Your Fragrances in a Store?
A selection of our fragrances can be found at Beall’s Outlet, Burlington, Macys Backstage, Marshalls, Ross Stores, TJ Maxx, Winners, Cititrends & Gabe’s.
