Refund policy

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or isn't what you ordered or expected, please contact us within 48 hours of delivery at support@palmbeachbeaute.com with your order number and a photo of the item.

Our Customer Care team reviews each case individually and will work with you on the best resolution, which may include a replacement, refund, or return, depending on the situation. In some cases, we may issue a refund without requiring you to send the item back.

Standard Returns

Unopened, unused fragrance items in original packaging may be returned within 30 days of delivery for a full refund. Please contact us at support@palmbeachbeaute.com with your order number to start the process.

Return Address

Attn: Ecommerce Returns
124 N Swinton Ave 
Delray Beach, FL 33444

All returns must be shipped using a trackable courier service such as UPS, FedEx, or USPS with Delivery Confirmation.

Palm Beach Beauté is not responsible for packages that are not received and cannot be tracked. The responsibility lies solely with the shipper.

If your package is returned to us as “refused,” “unclaimed,” or “undeliverable,” your account will be credited accordingly.

Processing Time

Please allow up to 14 business days from the date we receive your return to process your refund or exchange